Start of main content
To activate your ETSU domain and email account or reset your password, enter the requested information below. This will activate or reset your domain account, Desire to Learn (eLearn), and Goldmail passwords.

1. Enter Your Identifying Information

Please enter your ENumber, the Last 4 digits of your SSN, and your Date of Birth below in order to verify your identity.
ENumber(ex: E12345678)
Last 4 of SSN (ex: 1234)
Birthdate

After your information is verified you will be able to enter your new password.




Student Helpdesk contact info
Phone: 423-439-4648
(from on campus, dial 9-4648)
Email: shdesk@goldmail.etsu.edu
Faculty / Staff Helpdesk contact info
Phone: 423-439-4648 (from on campus, dial 9-4648)
Fax: 423-439-5770
Email: oithelp@etsu.edu