Start of main content
To activate your ETSU domain and email account or reset your password, enter the requested information below. This will activate or reset your domain account, Desire to Learn (eLearn), and email passwords. This will also change your Goldmail password if you have a Goldmail account. Goldmail for current students is only for personal use. Students who have not been enrolled since Spring 2016 will be issued an @etsu.edu address when readmitted.

1. Enter Your Identifying Information

Please enter your ENumber, the Last 4 digits of your SSN (if you have one), and your Date of Birth below in order to verify your identity.

After your identity has been verified via SMS, phone, or email you will be able to enter your new password.




Student Helpdesk contact info
Phone: 423-439-4648
(from on campus, dial 9-4648)
Email: shdesk@etsu.edu

Faculty / Staff Helpdesk contact info
Phone: 423-439-4648
(from on campus, dial 9-4648)
Fax: 423-439-5770
Email: ITSHelp@etsu.edu